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Crafted with care and loved unconditionally by our customers, this signature bestseller exceeds all expectations.
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Frequently Asked Questions
Ordering and payment
How do I order a piece of jewelry from My Roots?
Ordering is easy through our website. Choose your favorite jewelry, add it to your cart, and pay securely using your preferred payment method. Once your order is complete, you'll receive an email confirmation immediately.
Which payment methods can I use?
You can pay with iDEAL, Bancontact, PayPal, Creditcard and Klarna (pay later).
How do I know if my order was successful?
After completing your order, you'll always receive a confirmation email. Didn't receive it? Check your spam folder or contact us.
Delivery information
What is the delivery time of my order?
If you place your order on a business day before 4:00 PM, it will be shipped the same day. In most cases, you'll receive your jewelry the next day. Sometimes it can take a day longer, depending on the delivery service.
Which delivery service will deliver my package?
We ship with PostNL and DHL. You'll always receive a track & trace code as soon as your order is on its way.
How can I track my order?
After shipping, you will receive an email with a track & trace code, so you can easily track your package.
What should I do if my order arrived damaged?
Contact us immediately at info@mijnroots.com and include photos of the damaged product. We will then provide a suitable solution.
Return information
What is the return period?
You can return your order within 14 days of receipt.
What are the return conditions?
The jewelry must be returned unworn and in its original condition. Personalized jewelry cannot be returned.
What are the costs for returns?
You will be responsible for paying for your own return shipping costs.
What are the steps for returns?
- Register your return via info@mijnroots.com.
- Please carefully pack the jewelry and return it to our returns address.
- Once we have received the jewelry, we will process the refund.
Can I exchange my order?
Yes, exchanges are possible. Please contact us so we can arrange this for you immediately.
Material and durability
What material is the jewelry made of?
Our jewelry is crafted from high-quality materials. Our silver designs are made of 925 sterling silver (92.5% pure silver with 7.5% copper and brass). Our gold-plated pieces are 18-karat gold-plated, creating a warm, luxurious look. Both styles are water-, heat-, and sweat-resistant, and hypoallergenic. This ensures they remain comfortable, durable, and long-lasting.
Are the jewelry waterproof?
Yes, our stainless steel jewelry is waterproof and suitable for everyday wear.
Why does jewelry discolor?
Silver jewelry can naturally discolor due to air, moisture, and skin contact. Our 925 sterling silver and 18K gold-plated jewelry is specially treated to prevent this. It remains durable and hypoallergenic, retaining its shine even with daily use.
Which jewelry material does not discolour?
Stainless steel is colorfast and therefore an excellent choice if you want to enjoy your jewelry for a long time.
How to disinfect jewelry?
You can gently clean jewelry with lukewarm water and a soft cloth. Don't use harsh cleaning agents, as they can damage the material.
How to store jewelry?
Store jewelry in a dry place, preferably in a sealed jewelry box or bag. This prevents scratches and discoloration.
Where to store jewelry?
It is best to store it in a jewelry box or cloth bag, away from moisture and sunlight.
Where to store jewelry?
Store in a sealed container or bag. Avoid damp areas such as the bathroom.
Jewelry you can swim in?
Our stainless steel jewelry is rain and hand wash resistant. To preserve its quality and shine for as long as possible, we recommend against swimming in chlorinated or seawater.
Where does the jewelry come from?
Our jewelry is designed with meaning and care. Production takes place in collaboration with a German blacksmith who prioritizes craftsmanship and quality. This way, you can be sure that each piece is carefully crafted and not mass-produced, but a piece that truly speaks to your roots.
Are the jewelry sustainable?
Yes, we consciously choose sustainable materials like stainless steel. This material is strong, durable, and recyclable.
Reliability and warranty
How do I know that My Roots is reliable?
We are a registered Dutch company and have been supplying jewelry to satisfied customers for years. We are also easily accessible and active on our social media channels.
Where is My Roots located?
We are located in the Netherlands. You can find our address on the contact page.
Can I also come by to shop?
We are an online jewelry store and do not have a physical store.
Do I get a guarantee on my jewelry?
Yes, all our jewelry comes with a 12-month warranty against manufacturing and construction defects. If something goes wrong, contact us and we'll fix it right away.
Is your question not listed?
Is your question not listed here, or would you like to speak with us personally? Our team is happy to help. Feel free to contact us at info@mijnroots.com or call us at 06123456789.